1.

Returns, Refunds & Cancellations

At Zeus Cigars, we are committed to providing quality products and a satisfactory shopping experience.

If you are not satisfied with your purchase, please contact our customer service team within 10 business days of receiving your order to request return authorization.

Due to the nature of cigars and other tobacco products, and for health and safety reasons, all returns are subject to approval. Products that have been opened, used, damaged after delivery, or removed from their original sealed packaging may not be eligible for return.

Approved returns must be sent back in their original packaging and include all accessories, components, and documentation originally provided.

Where permitted by applicable law, approved returns may be subject to a restocking fee of up to 25%. Any applicable restocking fee and the anticipated refund amount will be communicated before the return is finalized.

Original shipping charges are generally non-refundable unless required by law or the return is the result of an error by Zeus Cigars.

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs showing the issue. We will review the matter and determine the appropriate resolution.

Custom orders, special orders, clearance items, products designated as final sale, and webinar purchases are not eligible for return or refund, except where otherwise required by applicable law.

Webinar Purchases

All webinar sales are final. Once a webinar registration or ticket has been purchased, it is non-refundable and non-returnable. This applies whether or not the purchaser attends, participates in, or completes the webinar, except where otherwise required by applicable law.

Order Cancellations

Cancellation requests must be submitted as soon as possible. Orders that have already been processed, prepared for shipment, or shipped may not be eligible for cancellation.

If an order cannot be canceled before shipment, it will be subject to the applicable return terms outlined above.

2. Shipping & Order Fulfillment

Zeus Cigars aims to process and dispatch eligible orders within the estimated processing time displayed at checkout or communicated during the ordering process.

Shipping times may vary depending on product availability, destination, carrier delays, customs processing, and other circumstances beyond our control.

Tracking information will be provided when available through the selected shipping carrier.

Customers are responsible for providing accurate shipping and contact information when placing an order. Additional charges may apply if a shipment must be reshipped because of incorrect information supplied by the customer.

Zeus Cigars reserves the right to delay, cancel, or refuse an order where necessary to comply with applicable laws, shipping restrictions, age-verification requirements, or payment-security procedures.

3. Tobacco Products & Age Restrictions

Zeus Cigars sells cigar products intended only for customers who meet the applicable legal age requirements.

Customers must satisfy all age-verification requirements and comply with the tobacco purchasing laws applicable to their location.

We do not knowingly sell or ship tobacco products to individuals who are below the legal purchasing age. Orders may be cancelled if age verification cannot be completed or if delivery is prohibited by applicable law.

Customers are responsible for checking local laws and regulations before placing an order. Product availability and shipping eligibility may vary by destination.

4. Product Information & Website Disclaimer

Zeus Cigars makes reasonable efforts to ensure that product descriptions, images, prices, availability, and other website information are accurate.

However, product packaging, labels, presentation, availability, and prices may change without prior notice. Product images are provided for illustrative purposes and may differ slightly from the actual product.

Occasionally, our website may contain typographical errors, outdated information, incorrect prices, or inaccurate product descriptions.

Zeus Cigars reserves the right, to the extent permitted by law, to correct errors, update product information, cancel affected orders, or contact customers before processing an order when a significant discrepancy is identified.

If payment has already been collected for an order that is cancelled, an appropriate refund will be issued in accordance with applicable law and the payment provider’s procedures.

5. Customer Service

If you have questions about a product, need assistance with an order, or experience an issue during checkout, please contact Zeus Cigars through the Contact Us page on our website.

When contacting customer service, please include your order number and a clear description of your concern so we can assist you efficiently.

We aim to respond to customer inquiries as promptly as reasonably possible.

6. Consumer Data Privacy

Zeus Cigars respects your privacy and is committed to handling personal information responsibly.

When you place an order, we may collect information necessary to process payments, deliver products, verify eligibility, communicate with you, prevent fraud, and comply with legal obligations.

Depending on the services used on our website, this information may include your name, billing address, shipping address, email address, telephone number, and order details.

Payment information is processed through our payment service providers. The handling, storage, and security of payment data depend on the payment provider and the services used.

We do not sell personal information to third parties. We may share necessary information with service providers involved in payment processing, shipping, website operations, fraud prevention, or legal compliance.

Personal information is retained only for as long as reasonably necessary for legitimate business purposes and applicable legal requirements.

For more information about how we collect, use, store, and protect personal information, please review our Privacy Policy.

7. Secure Transactions

Zeus Cigars uses appropriate security measures to help protect information submitted through our website.

Where supported, website connections are protected using HTTPS and SSL/TLS encryption to help secure information transmitted between your browser and our website.

Customers should ensure that they are using a secure internet connection and should never share account passwords or confidential payment information through unsolicited messages.

Although we take reasonable steps to protect information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Online Pricing & Description Errors

Our online inventory, product availability, and pricing may change at any time.

In the event of a pricing error, incorrect product description, inaccurate photograph, or other material listing discrepancy, Zeus Cigars reserves the right to review the affected order and take appropriate action as permitted by applicable law.

If an order cannot be fulfilled at the displayed price or under the displayed terms, we may contact the customer to explain the issue or cancel the order. If payment has been collected, any applicable refund will be processed in accordance with the law and our payment procedures.

We will not knowingly substitute a materially different product without the customer’s agreement where such agreement is required.

9. Shipping Restrictions & Compliance

All orders are subject to applicable federal, state, local, and international laws, including tobacco sales, age verification, import, export, and shipping regulations.

Certain products may not be available for shipment to specific locations. Zeus Cigars reserves the right to restrict or decline orders where delivery would violate applicable laws or carrier requirements.

Customers are responsible for ensuring that their purchases and deliveries are permitted in their jurisdiction. Any applicable duties, taxes, or import charges will be handled in accordance with the terms displayed at checkout and applicable law.

10. Right to Refuse or Cancel Service

Zeus Cigars reserves the right to decline, suspend, or cancel orders where permitted by law, including cases involving suspected fraud, failed payment authorization, unsuccessful age verification, inaccurate order information, legal restrictions, or product unavailability.

Any cancellation and refund will be handled in accordance with applicable consumer-protection laws.

11. Contact Information

For questions regarding returns, refunds, shipping, orders, or these policies, please contact Zeus Cigars through the Contact Us page on our website.

Please provide your order number and relevant details when requesting assistance.

Last Updated: October 2026